Return & Refund Policy | WagWhirls – Easy 7-Day Returns
Refund & Return Policy
At WagWhirls, customer satisfaction comes first. If something isn’t right for you or your pup, we’re here to make it right — quickly and fairly.
✅ 7-Day Return & Refund Window
Customers may request a return or refund within 7 days of receiving their order.
If your request is submitted on or before the 7th day, it will be reviewed and initiated immediately in accordance with this policy.
🔄 Returns
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Products should be returned in their original packaging
Once your return request is approved, you’ll receive instructions on how to proceed.
💸 Refunds
As soon as a return or refund request is approved:
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Refunds are initiated immediately
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The amount will be credited back to your original payment method
Please note:
Depending on your bank or payment provider, it may take 3–7 business days for the refunded amount to appear in your account.
🚫 Non-Returnable Items
Certain items are not eligible for return or refund:
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Products that have been used, damaged, or altered
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Items marked as final sale (if applicable)
🛠 Damaged or Incorrect Items
If you receive a product that is:
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Damaged
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Defective
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Incorrect
Please contact us within 48 hours of delivery with clear photos, and we’ll resolve the issue promptly by offering a replacement or refund.
🐾 Return Shipping
Return shipping costs:
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May be the responsibility of the customer unless the item is defective or incorrect
Exact instructions will be shared once your return request is approved.
📞 How to Request a Return or Refund
To initiate a return or refund, contact our support team:
📧 Email: support@wagwhirls.com
Please include:
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Order number
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Reason for return or refund
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Photos (if applicable)
✏️ Policy Updates
WagWhirls reserves the right to update or modify this policy at any time. Changes will be reflected on this page.
Get in Touch with Wag Whirls
We'd love to hear from you and your furry friends!