Refund & Return Policy

At WagWhirls, customer satisfaction comes first. If something isn’t right for you or your pup, we’re here to make it right — quickly and fairly.

✅ 7-Day Return & Refund Window

Customers may request a return or refund within 7 days of receiving their order.

If your request is submitted on or before the 7th day, it will be reviewed and initiated immediately in accordance with this policy.

🔄 Returns

To be eligible for a return:

• Items must be unused, unworn, and in original condition

• Products should be returned in their original packaging

Once your return request is approved, you’ll receive instructions on how to proceed.

💸 Refunds

As soon as a return or refund request is approved:

• Refunds are initiated immediately

• The amount will be credited back to your original payment method

Please note:
Depending on your bank or payment provider, it may take 3–7 business days for the refunded amount to appear in your account.

🚫 Non-Returnable Items

Certain items are not eligible for return or refund:

• Products that have been used, damaged, or altered

• Items marked as final sale (if applicable)

🛠 Damaged or Incorrect Items

If you receive a product that is:

• Damaged

• Defective

• Incorrect

Please contact us within 48 hours of delivery with clear photos, and we’ll resolve the issue promptly by offering a replacement or refund.

🐾 Return Shipping

Return shipping costs:

• May be the responsibility of the customer unless the item is defective or incorrect

Exact instructions will be shared once your return request is approved.

📞 How to Request a Return or Refund

To initiate a return or refund, contact our support team:

📧 Email: support@wagwhirls.com

Please include:

• Order number

• Reason for return or refund

• Photos (if applicable)

✏️ Policy Updates

WagWhirls reserves the right to update or modify this policy at any time. Changes will be reflected on this page.